Privacy Policy

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Last updated: 1st October 2026

Jeevan Books values your privacy and is committed to protecting your personal data in compliance with the Digital Personal Data Protection Act (DPDP Act) and the Information Technology Act, 2000.

### 1. Information We Collect
When you interact with our website or make a purchase, we collect:
* **Contact Details:** Name, email address, phone number, and physical billing/shipping address.
* **Order History:** Titles purchased, order values, and fulfillment status.
* **Technical Information:** IP address, browser type, device information, and site interaction cookies.
* *Note:* Payment card numbers, UPI PINs, or net banking passwords are encrypted and processed directly by our RBI-authorized payment aggregator (e.g., Razorpay/Cashfree/Stripe). We never store your full payment instrument details.

### 2. How We Use Your Data
We use the collected information to:
* Process, pack, and ship physical book orders.
* Generate and deliver secure download links for purchased e-books.
* Send automated order confirmations, tax invoices, and shipping tracking updates.
* Address customer support queries and resolve complaints.
* Improve website speed, layout, and user experience.

### 3. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We only share information with essential service providers:
* **Courier & Logistics Partners:** (e.g., India Post, DTDC) to deliver physical shipments.
* **Payment Gateways:** To authenticate and settle digital payments securely.
* **Hosting Platform:** Wix.com for secure cloud infrastructure and digital file hosting.
* **Legal Compliance:** If required by applicable Indian law, court order, or governmental authorities.

### 4. Data Security & Storage
We maintain appropriate technical and organizational safeguards (including SSL encryption) to protect your personal data against unauthorized access, alteration, or disclosure.

### 5. Your Rights
Under applicable Indian data protection laws, you have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or request the deletion of your account/data, subject to our statutory record-keeping obligations (such as tax and accounting laws).

### 6. Contact & Grievance Redressal
For privacy questions, data requests, or grievances:
* **Email:**  jeevanbooksbhm@gmail.com
* **Address:** Jeevan Books, Seraphic Press Building, Bharananganam, Pala, Kerala - 686578