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 1. Digital E-Books (Non-Refundable)
* Due to the instant delivery and digital nature of e-books (.epub/.pdf files), **all e-book sales are final and non-refundable once the file has been accessed or downloaded**.
* **File Errors:** If an e-book file is corrupted, incomplete, or fails to open on standard e-reader software, contact us within 7 days of purchase. We will promptly issue a replacement file or provide a full refund if the file issue cannot be resolved.

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 2. Physical Books
* **Cancellations:** You may cancel an order for a physical book only before it has been dispatched from our facility. Once a tracking ID has been generated, cancellations cannot be accepted.
* **Returns & Replacements:** 
  * We offer replacements or returns if you receive a damaged book, miss-printed copy, binding defect, or an incorrect title.
  * You must report damaged or incorrect items within **48 hours of delivery** by emailing contact@jeevanbooks.com with photos of the damaged package and book, along with your Order ID.
* **Return Shipping:** For verified defective or wrong shipments, we will arrange a reverse pickup or reimburse the postal return shipping charges incurred.
* **Refund Timelines:** Once the returned physical book is received and inspected at our center, refunds are processed within **5 to 7 business days** directly back to the original payment source (UPI account, debit/credit card, or net banking).